Returns Policy
All returns must be pre-authorized by Pharmics. Email your request to service@pharmics.com. You may return most new, unopened items within 10 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Sales Terms and Conditions
All orders are subject to acceptance by Pharmics, Inc.
Returns:
Product ordered in error will be subject to a 20% restocking charge.
No credit will be given for the return of:
- Closeout merchandise.
- Merchandise from anyone but the original purchaser.
- Merchandise that has been opened.
- Merchandise after 10 days of the purchase date
- External defacement and factors beyond our control.
Credit will be based on the current selling price or the original price, whichever is lower.
Return Good Procedure:
All returns must be AUTHORIZED IN ADVANCE by Pharmics, Inc.
- Authorization must be obtained in writing.
- All shipments must be sent freight prepaid.
- The Return Authorization number must be on all cartons.
- Only those items authorized will be processed for credit.
- Unauthorized or freight collect items will be refused.
Error or Damage in Shipment:
Notification by customer must be made to Pharmics, Inc. within 72 hours of delivery in order to receive full credit for any product error, damage, or loss occurring in transit.
Claims for damaged goods will be honored after the original packaging and merchandise have been inspected by the carrier.